DELIVERIES
DELIVERY
BELGIUM
Parcels will be delivered within 2 to 5 working days.
Two delivery options are available:
Home delivery in Belgium at a rate of €4.95 (for orders over €15)
Free pick-up on site only on Tuesdays and Fridays from 2 PM to 5 PM.
FRANCE, LUXEMBOURG, NETHERLANDS & GERMANY
Home delivery at a rate of €9.95.
EUROPE
Home delivery:
Italy, Spain, Portugal & United Kingdom: €19.95
Switzerland, Austria, Denmark, Finland, Hungary, Ireland, Norway, Poland, Sweden: €24.95
Other European countries: Please email us to determine the shipping costs at hello@pepitokids.com
RETURNS
You have 14 calendar days to request a return. Once the request is received, you have 14 additional days to return the item.
To request a return, you can contact us at hello@pepitokids.com or complete the withdrawal form available at the following link:
https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
Return fees:
Belgium: €9.95 incl. VAT
France, Luxembourg, Netherlands & Germany: €14.95 incl. VAT
Other European countries: to be determined with the delivery service
Return at your own expense directly to the warehouse (by appointment only): FREE
Refunds will be issued upon receipt of the returned item.
Dispute resolution: http://ec.europa.eu/odr
The 2-year legal warranty of conformity for consumer goods applies.